Customer Relationship Management
Infor CRM is the CRM platform of choice for companies strategically focused on customer engagements. Designed to deliver cost-effective, purpose-built solutions for the mobile world, Infor CRM is available in the Cloud, on-premises, and via mobile. Your customer relationships are essential to your success. Infor CRM is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgeably to sales opportunities and customer inquiries – both in the office and in the field.
Rich customer profiles and sales productivity tools in Infor CRM help users identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts drive accurate forecasting, informed decision making, and effective team and territory management. Best-practice process automation in Infor CRM accelerates your strategic advantage by recommending and performing winning actions that drive results. Integrated marketing and customer service ensures calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience.
Infor CRM Mobile
Empower your mobile workforce with rich CRM functionality and customer insights. Infor CRM Mobile extends rich CRM functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage that helps drive productivity and increase revenue. Customizable, secure, and easy to use, Infor CRM Mobile features an attractive, task-oriented user interface designed to put the most relevant customer information at users’ fingertips and enable them to perform key actions quickly – online and offline. Interaction with native device features such as mapping, dialing, and email further streamlines the mobile user experience. Infor CRM Mobile updates automatically over-the-air and is included at no additional charge for Infor CRM users. A mobile-only Infor CRM license option is also available at a reduced cost. For the millions whose job takes them away from the office, Infor CRM has a rich mobile legacy — delivering the platform of choice for purpose-built applications for the mobile workforce. Watch the video
New! Infor CRM Xbar for Microsoft® Outlook®
When a lead, contact, account, or task is accessed through Outlook, the Infor CRM Xbar instantly displays related contact, activity, opportunity information and more from Infor CRM. Use the Infor CRM Xbar for Outlook to:
- Freely work with and modify Infor CRM information, taking actions and updating information as necessary, all from within Outlook
- Turn unstructured email threads in Outlook into defined tasks, opportunities, leads, accounts, tickets, and more in Infor CRM
- Drag and drop email signatures from Outlook to quickly create new contacts, leads, and tickets in Infor CRM
- See everyone in Infor CRM associated with a specific account, contact, lead, email thread, or opportunity from Outlook