Qgate intelliCTI

intelli-CTi extends the capabilities of your phone system to integrate it with your front office applications. intelli-CTi brings together two of the most powerful tools in your business so you can generate productivity gains, better reporting and collaborative activity management. intelli-CTi can help you enable faster dialing and caller identification, so you can shave vital seconds off every phone call, and call data capture so you build up a complete picture of your customers and prospects.

intelli-CTi delivers easier access to contacts in your CRM database. Call them at the touch of a button or identify a caller before you even pick up the phone. Productivity will increase along with your management and understanding of customers and prospects.

In TAPI and TSAPI telephony environments, intelli-CTi enables:

• Inbound and outbound single action call handling
• Call history and missed call logging
• Increased call efficiency and customer satisfaction
• Integrated campaign management
• Highly customizable user preferences

You can also deploy intelli-CTi in Integrated Voice Response (IVR) environments. This is another example of how intelli-CTi is phone system agnostic so you can extend the reach and value of your CRM system regardless of the phone system you use.