Syncsite provides online, email and telephone support to meet all issues. To find the best avenue for submitting your issue, read our support area descriptions below.
If your problem is related to general support, testing and development, access our Web Portal to document the issue and a ticket will be generated and assigned for follow-up. If you do not have access to the web portal, simply request access by calling our Support line at (727) 954-3800, Option 2.
If you’re experiencing an error, or need general support, send us an email. We will begin to craft a solution to your problem within 24 hours. Please be sure to include in your email the issue you are experiencing, what task you were performing when the error occurred; the time of the error; and a screenshot of the error, if possible.
For immediate assistance, you can reach our Support desk by dialing (727) 954-3800, option 2. Our Support hours are Monday – Friday from 8 am – 6 pm EST.