In Need of Custom Support?

Is your company in need of custom support for Sage or TIBCO software?  As a registered Authorize Support Center, we are available and willing to work alongside you in solving your problems. 
 
If you are interested in receiving more information, please call our Sales Team at (205) 263-6030. 
Sage Authorized Support Center
As a Sage Authorized Support Center, we adhere to Sage guidelines for providing exceptional Customer Support, including: a locally staffed office, in-depth troubleshooting, and high levels of customer satisfaction.  Please feel free to contact Sage with any questions or feedback by sending an email to Sage Partner Services at asc@sage.com.  

SyncSite Support Center

SyncSite provides online, email and telephone support to meet all issues.  To find the best avenue for submitting your issue, read our support area descriptions below. 
 

Web Portal
If your problem is related to general support, testing and development, access our Web Portal to document the issue and a ticket will be generated and assigned for follow-up.  If you do not have access to the web portal, simply request access by calling our support line at (205) 443-1000 x2. 
 

Email
In need of an enhancement, new features, training, request a demonstration or for general questions, use our contact form to contact us.  We will begin to craft a solution to your problem once we receive your email.  
 
Email us at support@syncsite.net. 


Phone
For immediate assistance, you can reach our support by dialing them directly at (205) 443-1000 ext 2.  Our support hours are Monday - Friday from 8:30 AM to 6:30 PM EST. 
 
 
 

Web Portal How To

For information on how to access and use the SyncSite Web Portal download our PDF Guide or watch the How To video that will cover logging into the portal, creating a ticket, and adding a comment or attachments.